Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an Account: When schools or administrators register for LibraryAid, we collect information such as school name, administrator name, email address, and phone number.
• Student Information: For schools using our service, we collect student information like names, grade levels, reading preferences, and reading history.
• Payment Information: If you subscribe to a paid plan, we collect billing information and payment details.
• Communications: When you contact us, we store the content of your messages, including any attachments or information you provide.
• Feedback and Reviews: Any feedback, reviews, or testimonials you submit about our services.

1.2 Information We Collect Automatically

When you access or use our services, we automatically collect certain information, including:

• Log Data: Information that your browser sends whenever you visit our website, including your IP address, browser type and version, time and date of your visit, time spent on pages, and other statistics.
• Device Information: Information about the device you use to access our services, including device type, operating system, and unique device identifiers.
• Usage Information: How you use our service, including features accessed, actions taken, and time spent on our platform.
• Cookies and Similar Technologies: Information collected through cookies and other tracking technologies. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including confirmations and invoices
• Generate personalized reading recommendations and analytics for students
• Respond to your comments, questions, and requests, and provide customer service
• Send technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of LibraryAid and others
• Personalize and improve our services and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose described to you at the time the information was collected

3. Information Sharing and Disclosure

We may share your personal information in the following situations:

• With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as hosting services, payment processing, and customer support.
• With Schools and Educational Institutions: If you are a student using our platform through your school, we share information with your school administrators as necessary.
• For Legal Reasons: We may disclose information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) protect or defend the rights, property, or safety of LibraryAid, our users, or others.
• With Your Consent: We may share information with third parties when we have your consent to do so.
• Business Transfers: If LibraryAid is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

4. Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to track information about your use of our website and services. We may combine this information with other personal information we collect from you.

4.1 Cookies

Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, see which areas and features of our website are popular, and count visits. For more information about cookies and how to disable them, please see our Cookie Policy.

4.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as logging in or filling in forms.
• Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
• Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

For detailed information about the specific cookies we use, please visit our Cookie Policy.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

Some of the security measures we implement include:

• Encryption of sensitive data in transit using SSL technology
• Regular security assessments and penetration testing
• Access controls and authentication requirements for our systems
• Secure data storage with regular backups
• Employee training on data protection and privacy practices

6. AI-Generated Data

6.1 Reading Levels and Educational Metrics

LibraryAid uses artificial intelligence technologies to generate certain educational data, including but not limited to reading levels, ATOS scores, Lexile levels, and grade level assessments for books. These AI-generated educational metrics are:

• Clearly labeled as AI-generated estimates within our platform
• Intended for general guidance only, not as definitive educational assessments
• Stored in our database along with information about their source
• Not used for critical educational assessments without verification

6.2 How We Process AI-Generated Data

When processing AI-generated reading levels and educational metrics, we:

• Apply validation checks to ensure the estimates fall within reasonable ranges
• Store the source attribution with the data (e.g., "AI Estimate", "Google Books", "Renaissance Learning")
• Update the data when more accurate or official sources become available
• Allow users to see the source of reading level data

6.3 Limitations of AI-Generated Data

We want you to be aware that AI-generated reading levels and educational metrics:

• Are not official determinations from educational measurement organizations
• May not be as accurate as official measurements from specialized educational services
• Should be verified through official sources for critical educational decisions
• Are provided as a convenience feature and not a substitute for professional assessment

For more information about our use of AI-generated data, please see section 10 of our Terms of Service.

7. Children's Privacy

Our service is designed for use by schools and educational institutions, and may be used by students of all ages, including children under 13. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.

When we collect personal information from children under 13, we do so with the consent of the school or educational institution, acting as the parent's agent. Schools are responsible for obtaining appropriate parental consent when required.

We collect only the information necessary to provide our educational services, and we do not use student personal information for marketing purposes.

8. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

When determining the retention period for your data, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure of your personal information
• Whether we can achieve the purposes of our processing through other means
• Applicable legal requirements

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct inaccurate or incomplete information we have about you.
• Deletion: You can ask us to delete your personal information in certain circumstances.
• Restriction: You can ask us to restrict the processing of your personal information in certain circumstances.
• Data Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic format.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Objection: You can object to our processing of your personal information based on our legitimate interests.

To exercise any of these rights, please contact us at privacy@libraryaid.com. We will respond to your request within the time period required by applicable law.

California Privacy Rights

California residents have certain rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. For more information about these rights and how to exercise them, please contact us.

European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and other data protection laws.

10. International Data Transfers

LibraryAid is based in the United States, and we process and store information on servers located in the United States. If you are located outside the United States, we may transfer your personal information to the United States for the purposes described in this Privacy Policy.

When we transfer personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to the United States or other countries that may not have an equivalent level of data protection laws, we use various legal mechanisms to protect your personal information, such as standard contractual clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we will notify you by posting a notice on our website or by sending you a notification directly.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.